Your whole team, one WhatsApp number
When everyone shares one phone, replies collide and customers wait. WatEase gives your team a real shared inbox — WhatsApp, Instagram, Facebook, and email in one place — with assignment, internal notes, AI-drafted replies, and collision detection, so every conversation has an owner and nothing is missed.
What you get
Unified multi-channel inbox
WhatsApp, Instagram DMs, Facebook, and email in one inbox — your team stops switching apps.
Assignment & collision detection
Conversations are assigned to an agent or team, and two people never reply to the same chat by accident.
Internal notes & mentions
Discuss a conversation privately with @-mentions without the customer ever seeing it.
AI-drafted & saved replies
An AI agent drafts replies from your knowledge base; saved replies handle the repeat questions in one tap.
Customer context on every chat
Order history, profile, and past conversations sit beside the thread, so agents start informed.
Free service replies
Replies inside the 24-hour customer window carry no conversation charge under Meta’s pricing.
500M+
WhatsApp users in India — Meta has cited India as WhatsApp’s largest market worldwide.
Source: Meta Newsroom200M+
People use the WhatsApp Business app every month worldwide, per Meta — the install base WhatsApp commerce and support build on.
Source: Meta Newsroom2023
The year India enacted the Digital Personal Data Protection Act (DPDPA), which governs consent for processing personal data, including marketing outreach.
Source: MeitY — data protection frameworkFrequently asked questions
Can multiple agents use one WhatsApp number?▼
Yes — that is exactly what the shared inbox is for. Your whole team works a single WhatsApp Business number with conversation assignment, internal notes, and collision detection so two agents never reply to the same chat.
Which channels does the inbox cover?▼
WhatsApp, Instagram DMs, Facebook Messenger, and email, in one place — so the team answers every channel from a single screen instead of switching between apps and logins.
What does it cost to reply to customers?▼
Replies sent inside Meta’s 24-hour customer-service window are free of conversation charges. You only pay Meta’s per-message rate when you re-open a conversation with a template outside that window.
Do AI replies go out automatically?▼
You choose. The AI agent can answer routine questions automatically, or draft a reply for an agent to review and send — and it always hands off cleanly to a human when a conversation needs one.