Contact
Get in touch
Have a question, want a live demo, or need a hand migrating? We'd love to hear from you. We reply within one business day.
Prefer WhatsApp? Chat on WhatsApp (opens in a new tab) — no form needed.
Support
How we support Indian businesses on WhatsApp
WatEase serves Indian merchants — from neighbourhood kirana stores in Tier-3 towns to multi-location D2C brands shipping pan-India. Our support team is based in India and answers in English and Hindi by email and chat (WhatsApp and the in-product help inbox). Most queries get a first reply within one business day.
Support hours
Monday to Saturday, 9:30 AM – 7:30 PM IST, by email and chat.
Response SLAs
Every customer: a first reply typically within one business day. On request: priority handling and a dedicated account manager, with response commitments written into your contract.
Partnerships & resellers
System integrators, agencies, and BSPs (BSP = WhatsApp Business Solution Providers) — write to support@watease.com. We share revenue and co-build vertical solutions for industry-focused stacks (pharma, jewellery, agri, hospitality, and more).
Sales & demos
Want a guided walkthrough before you commit? Book a 30-minute demo with support@watease.com — we'll set up a sandbox tenant pre-loaded with sample data so you can poke at the dashboard, run a test broadcast, and see GST invoicing live before signing up.
FAQ
Frequently asked questions
How quickly can I get my WhatsApp Business number live on WatEase?
Most numbers are approved by Meta within 24–48 hours once business verification is complete. WatEase auto-pulls the display name and category at signup and walks you through the verification dialog so there's no copy-pasting between Meta Business Manager and our app.
Do I need to switch from my existing CRM or POS to use WatEase?
No. WatEase ships connectors for Razorpay, Shiprocket, Tally, Marg, Zoho, and Google Sheets, plus a generic webhook endpoint for anything custom. Most merchants run WatEase as the WhatsApp surface on top of their existing stack.
Is the data hosted in India?
Yes. Our databases, files and backups are hosted in India. We're aligned with the DPDPA 2023 consent requirements; the full data processing addendum is available on request from support@watease.com.
What does enterprise pricing look like?
Priced on request: a large business gets a plan and price customised to its use case and requirements, sized to the seats, message volume, numbers (WABAs) and modules it needs, billed monthly or annually, with WhatsApp message costs passed through at Meta's wholesale rate. A dedicated success manager, custom SLAs, audit-log export and data residency (IN / US) for regulated verticals can be written into your contract, and SAML SSO is available as a customisation on request. You can also request customisations of features, which we scope with you.
How do I report a security issue?
Send a detailed report to support@watease.com with reproduction steps. We acknowledge within one business day and run a coordinated-disclosure window for verified findings. Hall of Fame credit is available on request.