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Data Deletion Instructions

Last updated: April 5, 2026

1. Overview

WatEase ("we," "our," or "us") is committed to protecting your privacy and giving you control over your personal data. In accordance with Meta Platform policies, the General Data Protection Regulation (GDPR), and the Information Technology Act, 2000 (India), you have the right to request deletion of the data we have collected about you through Instagram and Facebook Messenger integrations.

This page explains what data we collect, how to request its deletion, and what happens after you submit a request.

2. Data We Collect via Meta Platforms

When you interact with a business that uses WatEase through Instagram Direct Messages or Facebook Messenger, we may collect and store the following data:

2.1 Instagram Data

  • Instagram Scoped ID (IGSID): Your unique identifier within the business's Instagram account
  • Messages: Text messages, media (images, videos, audio), and story replies you send to the business
  • Reactions: Emoji reactions you add to messages
  • Conversation metadata: Timestamps, read receipts, and delivery status
  • Opt-in tokens: Recurring notification preferences, if you opted in

2.2 Facebook Messenger Data

  • Page-Scoped ID (PSID): Your unique identifier within the business's Facebook Page
  • Messages: Text messages, media attachments, and postback actions you send
  • Profile information: Name and profile picture as provided by Facebook
  • Conversation metadata: Timestamps, read receipts, and delivery status

Note: We do not collect your Facebook/Instagram password, friend lists, posts, or any data beyond what is shared through direct messaging with the business.

3. How to Request Data Deletion

You can request deletion of your data through any of the following methods:

1Through Facebook or Instagram Settings (Automatic)

When you remove our app from your Facebook or Instagram account, Meta automatically sends us a data deletion request. Here's how:

For Facebook:

  1. Go to your Facebook Settings & Privacy > Settings
  2. Click Apps and Websites in the left sidebar
  3. Find WatEase in the list of active apps
  4. Click Remove next to WatEase
  5. Check the box for "Delete all posts, photos, and videos on Facebook that WatEase may have published on your behalf"
  6. Click Remove to confirm

For Instagram:

  1. Go to your Instagram Settings > Security > Apps and Websites
  2. Find WatEase under the Active tab
  3. Tap Remove next to WatEase
  4. Confirm the removal

After removal, Meta sends us a signed deletion request. We automatically process it and provide you with a confirmation code and a status URL to track progress.

2Via Email (Manual Request)

Send an email to our data protection team with the subject line "Data Deletion Request":

To: privacy@watease.com

Subject: Data Deletion Request

Include:

  • Your Instagram username or Facebook profile link
  • The business name you interacted with
  • A brief description of your request

We will verify your identity and process the request within 48 hours.

3Contact Us Directly

You can also reach us through the following channels:

4. What Happens After You Request Deletion

1

Request Received

We receive your deletion request (either automatically from Meta or via email). You receive a confirmation code and a status tracking URL.

2

Data Processing (within 48 hours)

We identify and delete all data associated with your Instagram/Facebook account, including:

  • All direct messages and media files
  • Conversation records and metadata
  • Notification opt-in tokens
  • Response feedback data
  • Your profile association with the business
3

Completion

Once deletion is complete, the status page will update to "Completed". Your data is permanently removed from our active systems.

!

Backup Retention

Encrypted backups may retain your data for up to 30 days after deletion, after which they are permanently purged. This is standard practice to protect against accidental data loss.

5. Check Your Deletion Request Status

If you received a confirmation code after requesting deletion, you can check the status of your request:

Instagram Data Deletion

Use your confirmation code to check status:

https://app.watease.com/api/v1/instagram/deletion-status?code=YOUR_CONFIRMATION_CODE

Facebook Messenger Data Deletion

Use your confirmation code to check status:

https://app.watease.com/api/v1/facebook/deletion-status?code=YOUR_CONFIRMATION_CODE

6. Data We May Retain

In certain cases, we may retain limited data even after a deletion request, as permitted by law:

  • Legal obligations: Data required by law for tax, accounting, or regulatory compliance (e.g., transaction records under the Companies Act, 2013)
  • Fraud prevention: Data necessary to protect against fraud, enforce our terms, or pursue legal claims
  • Aggregated analytics: Anonymised, non-identifiable statistical data that cannot be traced back to you

If any of the above applies, we will provide a clear explanation of the reason when responding to your deletion request.

7. Your Rights

In addition to data deletion, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you
  • Right to Rectification: Request correction of inaccurate data
  • Right to Restriction: Request that we limit how we process your data
  • Right to Portability: Request your data in a machine-readable format
  • Right to Object: Object to processing of your data in certain circumstances

To exercise any of these rights, contact us at privacy@watease.com.

8. Contact Information

Watease Research Labs Pvt Ltd

We aim to respond to all data-related requests within 48 hours and complete deletion within 30 days of the request.

9. Related Policies

© 2026 Watease Research Labs Pvt Ltd. All rights reserved.

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