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Terms of Service

Last updated: April 28, 2026

1. Acceptance of Terms

By accessing and using WatEase ("the Platform"), you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

WatEase provides a comprehensive e-commerce and business management platform including but not limited to:

  • Online store creation and management
  • Product catalog management
  • Order processing and fulfillment
  • Customer relationship management (CRM)
  • Multi-channel sales (WhatsApp, Facebook, Instagram, Email)
  • Broadcast messaging and marketing automation
  • Analytics and reporting

3. WhatsApp Business Platform Compliance

WatEase integrates with Meta's WhatsApp Business Cloud API. By using our Services, you agree to comply with:

You agree to obtain explicit opt-in consent from recipients before sending WhatsApp messages, respect user opt-out requests immediately, and maintain high-quality message templates that comply with WhatsApp's messaging limits and quality ratings.

4. User Responsibilities

As a user of WatEase, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account
  • Comply with all applicable laws and regulations, including India's Digital Personal Data Protection Act 2023 (DPDPA), the Information Technology Act 2000 with its 2011 SPDI Rules, and any cross-border equivalents that apply to your customer base (e.g. GDPR, CCPA)
  • Not use the service for spam, harassment, or any illegal or unauthorized purpose
  • Not send unsolicited commercial messages without proper consent

5. Service Level Agreement (SLA)

We will use commercially reasonable efforts to make the Platform available with a target monthly uptime of 99.5%, measured as the percentage of total minutes in a calendar month during which Core Services are available, excluding the Excluded Events listed below.

5.1 Core Services. “Core Services” means the WatEase web dashboard, the public store, and the API endpoints required to send and receive WhatsApp messages, place orders, and process payments. Beta features and ancillary integrations are not Core Services.

5.2 Excluded Events. Downtime caused by any of the following is excluded from uptime calculation:

  • Scheduled maintenance announced at least 48 hours in advance, capped at 4 hours per calendar month
  • Emergency maintenance required to address a security vulnerability or imminent risk of data loss
  • Failures of upstream third-party services outside our reasonable control, including Meta / WhatsApp Business Platform, payment gateways, courier APIs, DNS providers, certificate authorities, and the public internet
  • Customer-side issues including misconfiguration, exhausted plan quotas, suspended WhatsApp Business Account, or blocked API keys
  • Force Majeure events as defined in Section 14
  • Use of free, beta, trial, or non-production environments

5.3 Service Credits. If verified monthly uptime for Core Services falls below the target, eligible paid customers on a Professional plan or above may, on written request to support@watease.com within 30 days of the incident, receive a credit against the next invoice as follows:

  • 99.0% to < 99.5%: 5% of the affected month's subscription fee
  • 95.0% to < 99.0%: 10% of the affected month's subscription fee
  • Below 95.0%: 25% of the affected month's subscription fee

Service Credits are the sole and exclusive remedy for any failure to meet the SLA. Credits cannot be exchanged for cash, exceed 25% of the monthly subscription fee in any calendar month, or be carried forward beyond 12 months from the date of issue. Customers on Free plans are not eligible for Service Credits but receive best-effort availability on the same infrastructure.

5.4 Support response targets. Where a support tier is included in your plan, our target response times are:

  • P1 — Service down for all users on the tenant: first response within 1 business hour, on best-effort 24x7 for Enterprise plans
  • P2 — Major feature impaired: first response within 4 business hours
  • P3 — Minor issue or how-to question: first response within 1 business day

6. Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or under our 14-day free trial cancellation policy. You may cancel your Professional plan during the 14-day free trial period at no cost. We reserve the right to change our pricing with 30 days notice. All prices are exclusive of applicable GST, which will be added at the prevailing rate on tax invoices.

7. Intellectual Property

The Platform and its original content, features, and functionality are owned by WatEase and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Acceptable Use Policy

You agree not to use the Platform, directly or indirectly, in any of the ways described below. Activities in this section are grounds for warning, suspension, account termination, and reporting to relevant authorities, depending on severity and frequency.

8.1 Prohibited content and conduct.

  • Sending content that is illegal under Indian law or the law of the recipient's jurisdiction, including content that is defamatory, obscene, fraudulent, or that infringes intellectual property rights
  • Sending spam, unsolicited bulk messages, or marketing messages to recipients who have not opted in or have opted out
  • Phishing, impersonation, scams, social engineering, or any attempt to deceive recipients into disclosing credentials or financial information
  • Promoting, facilitating, or selling regulated goods and services without the licences required under Indian law (including narcotic drugs, prescription medicines outside the prescribed channel, weapons, gambling, and adult content)
  • Harassment, hate speech, threats of violence, or content targeting individuals or groups on protected grounds
  • Content that exploits, endangers, or sexualises minors

8.2 Platform abuse.

  • Reverse engineering, decompiling, or attempting to extract source code from the Platform, except to the limited extent permitted by applicable law
  • Probing, scanning, or testing the vulnerability of any system or network without prior written authorisation
  • Circumventing rate limits, plan quotas, billing, or access controls; sharing credentials across tenants; or operating multiple accounts to evade enforcement
  • Using automated means to scrape data, send messages, or create accounts beyond what the documented APIs allow
  • Uploading or transmitting viruses, worms, malware, or any code intended to disrupt, damage, or gain unauthorised access to the Platform or third-party systems
  • Resale of the Platform, white-labelling, rebranding the Platform under a different identity, or use as a backend for a competing service

8.3 WhatsApp-specific. You must additionally comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy, and Meta's Platform Terms at all times. Sending template messages without prior opt-in, ignoring opt-out requests, or maintaining a low quality rating across messaging windows may result in your WhatsApp Business Account being throttled or restricted by Meta — the consequences of which are outside our control.

9. Suspension and Termination

We may suspend or terminate your access to the Platform if you breach these Terms, the Acceptable Use Policy, or any policy referenced herein.

9.1 With notice. For non-urgent breaches, we will give you written notice describing the breach and a reasonable period (typically 7 calendar days) to cure it. If the breach is not cured within that period, we may suspend or terminate your account. We may also terminate for convenience by giving 30 days' written notice; in that case, we will refund any prepaid fees for the unused portion of the term.

9.2 Without notice. We may suspend or terminate immediately, without prior notice, where your continued use poses an imminent risk of harm to the Platform, to us, or to a third party. Examples include suspected fraud, distribution of malware, court orders, regulator directions, repeated CSAM or hate-speech violations, or non-payment beyond the grace period.

9.3 Effect of termination. On termination: your access to the Platform ceases; your data is preserved for the export window described in Section 13; subscription fees are non-refundable except as provided in Section 6 or Section 9.1; obligations that by their nature should survive (including IP, indemnities, limitations of liability, dispute resolution, and confidentiality) continue in force.

10. Limitation of Liability

In no event shall WatEase, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bhubaneswar, Odisha, India. The language of arbitration shall be English. The courts of Bhubaneswar shall have exclusive jurisdiction for any matters not subject to arbitration.

13. Data Ownership and Portability

You retain all ownership rights to the data you upload, create, or store on the Platform. Upon termination or cancellation of your account, you may request an export of your data in a standard machine-readable format (CSV or JSON). We will make your data available for export for 30 days following account termination.

14. Indemnification

You agree to indemnify and hold harmless WatEase Research Labs Private Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, pandemic, internet or telecommunications failures, or power outages.

16. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with the Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and WatEase regarding the use of the Platform.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page with an updated "Last updated" date.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@watease.com
Address: WatEase Research Labs Private Limited, Tata Ariana, Kalinga Nagar, Bhubaneswar, Odisha, 751029, India