How long does it take to set up?

Most businesses are up and running within 5-10 minutes. Sign up, add your products (or bulk upload via CSV), connect your WhatsApp number, and share your store link. Our guided onboarding walks you through every step.

Is there a free plan?

Yes! Our Starter plan is free forever with up to 50 products and 100 orders per month. For our Professional plan, we offer a 14-day free trial with full access to all features — no credit card required.

What is WatEase and how does it work?

WatEase is a WhatsApp commerce platform that lets you create an online store, share product catalogs, accept orders, and collect payments — all directly through WhatsApp. You create a product catalog, connect your WhatsApp Business account, and start accepting orders and payments through chat. The platform handles catalog management, payment processing, and automated messaging.

Do I need a WhatsApp Business API account?

You can start with a regular WhatsApp Business account on our Starter plan. For advanced features like broadcast messaging, automated workflows, and multi-agent support, you will need a WhatsApp Business API account. We help you set this up as part of our onboarding process.

What payment methods are supported?

WatEase supports UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, wallets, and cash on delivery. We integrate with Razorpay and other major payment gateways. Settlements happen within T+1 business day.

How is WatEase different from other commerce platforms?

WatEase is built WhatsApp-first for Indian businesses. Unlike website-first commerce platforms, WatEase is designed around the WhatsApp experience from the ground up. We offer deeper automation, a built-in CRM, advanced analytics with 50+ metrics, and a generous free plan. We also support UPI deep-links, GST invoicing, and broadcast messaging natively.

Can I use WatEase for my specific industry?

Yes! WatEase is designed to work across industries including retail, healthcare, food & beverage, education, real estate, and professional services. Each industry benefits from our core features — catalog, payments, automation, and analytics — with workflows tailored to your business needs.

What if I already have a website or online store?

WatEase complements your existing online presence. Many merchants use WatEase alongside their website to tap into the WhatsApp channel specifically. You can sync products and manage orders from both channels in one dashboard. WhatsApp often converts better than websites for Indian customers since there is no app to download and no checkout friction.

How does the pricing work? Can I switch plans?

We offer monthly and annual billing. Annual plans save you 20%. You can upgrade, downgrade, or cancel anytime. When you upgrade, you get immediate access to new features. When you downgrade, the change takes effect at the end of your billing cycle.

Security is our top priority. All data is encrypted at rest and in transit. We use multi-tenant isolation to ensure your data is completely separated from other businesses. We also offer role-based access controls and detailed audit logs.

Do you offer customer support?

Yes! Starter plan users get email support. Professional plan users get priority support with faster response times. Enterprise customers get a dedicated account manager and phone support with SLA guarantees.

Can I integrate WatEase with my existing tools?

WatEase integrates with popular tools including Tally, Zoho, Google Sheets, and more. Our Professional and Enterprise plans include API access for custom integrations. We also offer webhook support for real-time event notifications.

How does the WhatsApp Marketing Suite work?

The Marketing Suite lets you run broadcast campaigns, set up automated abandoned cart recovery, create post-purchase drip sequences, and segment customers by purchase behavior. You can track campaign performance with open rates, click-throughs, and revenue attribution. All messages are sent through the WhatsApp Business API for reliable delivery.

Can I use WatEase without a WhatsApp Business API account?

Yes. You can start with the free WhatsApp Business app on our Starter plan. It lets you create a product catalog, accept orders, and process payments. When you are ready for broadcast messaging, automated workflows, and multi-agent support, we help you upgrade to the WhatsApp Business API as part of onboarding — at no extra cost.

Does WatEase work for B2B businesses?

Absolutely. WatEase supports B2B use cases including distributor ordering, credit-based payment terms, bulk pricing, and custom catalogs per client. Pharmaceutical distributors, wholesale suppliers, and professional service firms all use WatEase to manage their B2B WhatsApp sales.

How do I migrate from another platform to WatEase?

Migration is straightforward. Export your product catalog as a CSV from your current platform, then bulk import it into WatEase. Customer data can be imported via CSV as well. Most merchants complete migration within 30 minutes. Our support team is available to help you through the process at no charge.

Can I sell subscription products or recurring orders on WatEase?

While WatEase does not have a built-in subscription billing engine yet, many merchants use our automated follow-up sequences to send reorder reminders at set intervals. Customers can reorder with one tap. This works well for consumables like groceries, supplements, and pet food.

What kind of customer support does WatEase provide?

Starter plan users get email support with responses within 24 hours. Professional plan users get priority WhatsApp support with faster response times and a dedicated onboarding call. Enterprise customers get a dedicated account manager, phone support, and SLA guarantees. Our team speaks English and Hindi.

Can I track where my sales are coming from?

Yes. WatEase analytics shows you revenue by channel, campaign, and customer segment. You can see which broadcast campaigns, WhatsApp messages, or store links are driving the most sales. Export reports to Excel or PDF for accounting and team reviews.

Is WatEase available outside India?

WatEase is currently optimized for Indian businesses with INR pricing, UPI payments, GST invoicing, and Hindi language support. International expansion is on our roadmap. If you are outside India and interested, contact our sales team to discuss your needs.

How does WatEase handle inventory management?

WatEase tracks inventory in real time. When a product sells, stock is automatically decremented. You get low-stock alerts via WhatsApp and email. You can set reorder points, manage variants (size, color), and use bulk upload to update stock levels across hundreds of products at once.

Can my team members access the dashboard?

Yes. Professional plan users can add up to 3 team members. Enterprise plan has unlimited team members. Each member gets role-based access — you control who can view orders, manage products, send broadcasts, or access analytics. All actions are logged in an audit trail.

🚀Join 10,000+ Indian businesses selling on WhatsApp

Your Customers
Are on WhatsApp.
Your Store
Should Be Too.

Name: WatEase
Rating: 4.9 (10000 reviews)
Author: WatEase

Create a WhatsApp store in 5 minutes. Share products, take orders, collect payments, and run marketing campaigns — all inside WhatsApp.

Free plan available

Setup in under 5 minutes

10,000+ businesses trust us

🛍️

WatEase Store

Online

Hi! Can I see your product catalog? 👀

10:30 AM

Sure! Here's our latest collection 🎉

10:31 AM ✓✓

👕

Premium T-Shirt

100% Cotton, Multiple Colors

₹499

10:31 AM ✓✓

📦

New Order

₹2,499

💳

Payment Received

₹4,999

📊

Daily Sales

₹45,000

Your CustomersAre on WhatsApp.Your StoreShould Be Too.

Your Customers
Are on WhatsApp.
Your Store
Should Be Too.