How long does it take to set up?
Creating your store and connecting your WhatsApp number takes minutes, and your first agent is typically live in week one. Meta's business verification can take a few days, and a WatEase specialist guides you through it, on every plan.
Do you have a free plan or free trial?
No — WatEase has no free-forever plan and no time-boxed trial. Every plan is paid, customised to your use case and requirements and priced on request, and the price we quote is the price you pay: guided onboarding is included with no setup fee, and WhatsApp messages pass through at Meta's rate with 0% markup. Billing term and cancellation depend on your agreement and compliance requirements. If you want to see the platform working against your own catalog before you buy, book a live demo and we will walk through your use case. We also take custom feature requests — rare among WhatsApp platforms.
What is WatEase and how does it work?
WatEase is India's WhatsApp commerce platform, built as two engines on one customer record. Zero-touch commerce gives you your own online store on your own domain plus WhatsApp ordering, in-chat UPI checkout, GST invoices and shipping. Zero-touch marketing runs WhatsApp campaigns, Google Ads and Meta Ads, click-to-WhatsApp ads, abandoned-cart recovery and AI segments off the same data. Under both sit AI agents and an AI CRM: the agents answer, qualify, take the order and follow up across WhatsApp, Instagram, Messenger and web chat, and hand over to a person the moment your rules say so. You connect your WhatsApp Business account, add your catalogue, set the rules once, and the steps between a customer's first message and a paid, fulfilled order run without your team.
Can WatEase manage my Google Ads and Meta ads?
Yes. Connect your Google Ads and Meta accounts and manage campaigns, ad groups, Performance Max asset groups, keywords, ad sets and ads inside WatEase, alongside your WhatsApp campaigns. Customer segments sync to Meta as custom and lookalike audiences, orders upload back to Google as offline conversions so the platform optimises on real revenue rather than clicks, and AI recommendations wait for your approval before anything changes. Click-to-WhatsApp ads open straight into the AI agent, so an ad click becomes a qualified conversation instead of a landing-page bounce.
Do I need a WhatsApp Business API account?
For broadcast messaging, automated workflows and multi-agent support you need a WhatsApp Business API account. We help you set it up at no extra cost as part of onboarding, on every plan.
What payment methods are supported?
WatEase supports UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, wallets, and cash on delivery. We integrate with Razorpay and other major payment gateways. Settlement follows your payment gateway's schedule (typically T+1 for standard UPI).
How is WatEase different from other commerce platforms?
WatEase is built WhatsApp-first for Indian businesses. Unlike website-first commerce platforms, WatEase is designed around the WhatsApp experience from the ground up. We offer deeper automation, a native sales CRM (its own add-on module, not a third-party integration), analytics that report revenue by channel, campaign and customer segment, and paid-only plans priced on request with 0% markup on WhatsApp messages. We also support UPI deep-links, GST invoicing, and broadcast messaging natively.
Can I use WatEase for my specific industry?
Yes! WatEase is designed to work across industries including retail, healthcare, food & beverage, education, real estate, and professional services. Each industry benefits from our core features — catalog, payments, automation, and analytics — with workflows tailored to your business needs.
What if I already have a website or online store?
Keep it. Shopify and WooCommerce stores connect to WatEase directly: products and orders sync, and WhatsApp ordering, marketing, the shared inbox and the AI agents run on top of the store you already have — no migration. Any other website works alongside WatEase too: sync products and manage orders from both channels in one dashboard, and WhatsApp often converts better than a website for Indian customers because there is no app to download and no checkout friction.
How does the pricing work? Can I switch plans?
Pricing is quoted to your business, with monthly or annual billing (annual saves 10%). You can upgrade or downgrade: when you upgrade, you get immediate access to new features. When you downgrade, the change takes effect at the end of your billing cycle. Contract term and cancellation depend on your agreement and compliance requirements.
Is my data secure?
Security is our top priority. All data is encrypted at rest and in transit. We use multi-tenant isolation to ensure your data is completely separated from other businesses. We also offer role-based access controls and detailed audit logs.
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