AI agent widget for your website
The WatEase website chat widget adds the same AI agent that answers on WhatsApp to any website: it answers product questions from your catalogue, takes the order and sends a payment link, hands to a person in the same inbox, and lets the visitor continue on WhatsApp with their cart.
<script src="https://app.watease.com/widget/chat.js" data-widget-id="wid_xxxxxxxxxxxx" async></script>Copy it from Settings › Chat Widget › Install and paste it before the closing body tag. Paste-in instructions for:
Demo store and conversation are fictional and shown for illustration.
Three jobs
Each card is the shape of a real exchange on the widget: text in, text out, and the outcome your team sees.
Answers from your live catalogue, knows which product page the visitor is on, and shows the product photo when there is a single match.
Takes the order as a typed conversation — cart, address, payment method — and sends a Razorpay or PhonePe payment link. You switch this on per widget.
Tracks an order by number and email. On handoff the AI session pauses, the chat queues in your shared inbox, and the visitor sees who took over.
Same agent everywhere
Continue on WhatsApp carries the cart.
The widget is a channel of the agent you already run, not a second bot. One configurable agent answers on WhatsApp, Instagram, Messenger and your website, every conversation lands in the same shared inbox, and when a visitor taps Continue on WhatsApp their cart and identity go with them — the two chats relay both ways, so your team sees one conversation.
Set up in four steps
Paste one script, allow your domain, pick the agent and its knowledge, and decide whether ordering happens in the widget or on WhatsApp.
Copy the one-line script from Settings › Chat Widget › Install and paste it before the closing body tag. The install page has paste-in instructions for HTML, Next.js, WordPress, Shopify (theme.liquid), Google Tag Manager, Wix and Webflow.
The widget answers only on the domains you list. Add your site (and a staging domain if you use one); every other domain is refused by default.
Choose the agent that already answers on WhatsApp, or start one from a template, and give it its knowledge — your live catalogue, your own documents, or the built-in knowledge base. Then switch the widget’s AI on.
Turn ordering on if you want the agent to take orders inside the widget and send a Razorpay or PhonePe payment link. Leave it off and the default Website Concierge template offers Continue on WhatsApp for orders and for anything that needs a person.
What it can and can’t do yet
The website widget is text-first. Anything that needs rich cards or an account action moves to WhatsApp, where the same agent has them.
Where it sits in the plans. Starter plans include one widget with a small WatEase badge. Growth and Pro add AI-assisted replies and human handoff, without the badge. Enterprise runs several widgets. Your quote confirms what applies to you.
FAQ
Yes — anywhere you can paste a script. The install page in Settings › Chat Widget has step-by-step instructions for plain HTML, Next.js, WordPress, Shopify (layout/theme.liquid), Google Tag Manager, Wix and Webflow. There is no app-store install: you paste one line before the closing body tag.
A person. The agent hands over when the visitor asks for one or when it cannot answer from the catalogue or knowledge base: the AI session pauses, the chat queues in your shared inbox with its transcript, and the visitor sees who took over. Replies then come from your team, in the same widget.
Set business hours on the widget. Outside them it shows your offline message and takes the visitor’s email and message instead, so nothing is lost and your team can reply when it is back.
It sends a payment link rather than taking card details in the chat. With ordering switched on, the agent takes the order as a typed conversation — items, address, payment method — and sends a Razorpay or PhonePe link. With ordering off, it offers to continue on WhatsApp instead.
Yes. Chat transcripts, visitor details and orders are stored in India with the rest of your WatEase data, and the widget’s consent gate records the visitor’s consent before the conversation starts. The data processing addendum is available on request.
For AI replies, yes. The widget uses the same configurable agent as WhatsApp, Instagram and Messenger, so the AI agents plugin must be on, the agent’s channel set to the website or to all channels, and the widget’s AI switch on. Without it, the widget is a live-chat window your team answers from the inbox.
Tell us what you sell and where your site runs, and we will size the plan and the widget count with you.