AI ordering on WhatsApp
The whole order, taken by an agent
A buyer who asks “is the teak armchair in stock?” at 10 pm wants an answer and a way to pay, not a reply tomorrow. The WatEase order agent answers from your live catalog, builds the cart in the chat, collects the payment through your own gateway or confirms cash on delivery, sends the invoice and books the dispatch — and hands the chat to a person when it cannot answer or the customer asks for one.
- Official WhatsApp Business API
- 0% message markup
- UPI + GST built in
- Set up in minutes
- Guided onboarding, every plan
- 14-day money-back guarantee
Built for Indian businesses · Pricing on request · month-to-month. Prefer to start on your own? Create your account.
- Answer from the catalog
- Build the cart and take payment
- Invoice, dispatch, handoff
Where AI ordering pays back
No invented ROI percentages — these are the mechanisms and the market facts behind them. Your numbers depend on your volume, and the dashboard measures each one.
500M+
WhatsApp users in India — Meta has cited India as WhatsApp’s largest market worldwide.
Source: Meta NewsroomOver 16 billion
UPI transactions processed in a single month in India, per NPCI’s published product statistics for 2025–26.
Source: NPCI UPI product statistics200M+
People use the WhatsApp Business app every month worldwide, per Meta — the install base WhatsApp commerce and support build on.
Source: Meta NewsroomOrders taken while you are closed
The agent answers and closes at 11 pm the way it does at 11 am, so an evening enquiry becomes a paid order instead of a morning follow-up the buyer has already moved on from.
If your shop gets 15 buying enquiries a week after hours and even a few of them order because they were answered on the spot, those are sales that used to wait until morning — and often went to whoever replied first.
Staff time per order
Product questions, cart building, payment links, invoices and dispatch booking stop being typed by a person for every order; your team keeps the conversations that need judgement.
If each chat order takes someone 8–10 minutes of back-and-forth today, 200 orders a month is roughly 27–33 hours of typing the agent takes over.
Fewer buyers lost between question and payment
The answer, the cart and the payment happen in one thread — no website redirect, no re-entering the cart, no waiting for someone to send a link.
Every extra step between “I want it” and “paid” loses some buyers; collapsing the steps into one conversation keeps more of them through to a paid order.
How it works
Answer from the catalog
The customer writes the way they talk — “is the teak armchair in stock, and do you deliver to Bengaluru?” The agent searches your live catalog and knowledge base and answers with the real price, options and stock, and can compare products or suggest a size.
Build the cart and take payment
It adds what the customer asks for, confirms the quantity and address, applies an offer you have set up, and sends the order for payment through your gateway — or places it as cash on delivery if you allow COD.
Invoice, dispatch, handoff
On payment the invoice arrives in the thread; with Shiprocket connected the AWB and pickup are booked and tracking follows on WhatsApp. If the agent cannot answer, the customer asks for a person or raises a complaint, the chat goes to your team in the shared inbox.
What you get
Answers from your catalog
Price, options and stock come from your live catalog and knowledge base; in safe mode the agent answers from nothing else.
The cart, built in the chat
The agent adds items, confirms quantity and address, applies an offer you have set up, and can repeat or cancel an order.
Your gateway, or COD
UPI, card or netbanking through Razorpay, PhonePe or Paytm, settling to your account — or cash on delivery where you allow it.
Invoice and dispatch, untouched
The invoice PDF lands in the chat on payment, and with Shiprocket connected the AWB, pickup and tracking follow on their own.
Frequently asked questions
How is AI ordering different from a WhatsApp chatbot?▼
A chatbot follows a script and answers questions. The order agent understands a request in the customer’s own words and acts on it: it searches your catalog, builds the cart, collects the payment or confirms cash on delivery, and sends the invoice. It can also apply an offer you have set up, repeat a past order or cancel one. The WhatsApp ordering system page covers the ordering flow itself; this page is the job of letting an agent run it.
Which payment methods can the agent take?▼
Online payments go through your own gateway — Razorpay, PhonePe or Paytm — where the customer pays by UPI, card or netbanking and the money settles to your account. If you accept cash on delivery, the agent can place a COD order too; you choose online-only, COD-only or both.
When does a person take over?▼
You set how confident the agent must be before it answers, and what happens when it cannot: hand the chat to your team, run a keyword flow, or stay silent. It also escalates when the customer asks for a person or raises a complaint. Anyone on your team can take over any chat from the shared inbox in one tap; the agent pauses and picks up again when they are done.
Does the customer get a GST invoice?▼
Yes, once your GST details are set up: the invoice PDF is sent in the same WhatsApp chat when the order is paid, or on delivery for a cash-on-delivery order, and you can change when it goes. With Shiprocket connected, the dispatch is booked automatically and the customer gets the courier, the AWB and a tracking button on WhatsApp.
Does it take orders on Instagram too, and is it in every plan?▼
The agent takes orders on WhatsApp and on your website chat. On Instagram and Messenger it answers questions and sends the buyer a link to finish the order on WhatsApp. AI agents are an add-on you can switch on for any paid plan, priced on request and quoted with your plan.
What return can I expect from AI ordering on WhatsApp?▼
Through specific mechanisms rather than a single ROI number: orders taken while you are closed; staff time per order; fewer buyers lost between question and payment. If your shop gets 15 buying enquiries a week after hours and even a few of them order because they were answered on the spot, those are sales that used to wait until morning — and often went to whoever replied first. WatEase publishes no invented ROI percentages — your numbers depend on your volume, and the dashboard measures each mechanism.
Go deeper
The capabilities behind this solution, and related jobs you can run on the same platform.
Related solutions
Capabilities and competitor comparisons reflect what we could verify as of June 2026.