WatEase pricing: one WhatsApp commerce plan, customised to your business.

We notify you at 80% and again at 100% of your monthly template-message allowance. From there you choose: add an Extra template messages pack (packs stack, so buy as many as you need), add seats one at a time, or resize your plan. Pack and seat prices are quoted with your plan. We never block your business — conversations and orders keep flowing while you decide.

Cancellation depends on your agreement and compliance requirements: the terms are set out in your quote and contract, with no retention tricks. If you are on an annual plan, cancellation takes effect at the end of your billing cycle.

Pay yearly and save 10% on your plan — the discount comes off the plan price we quote you, so ask for both the monthly and the annual figure when you enquire. You are billed once per year; add-on packs renew monthly and their allowances reset each month rather than rolling over. If you cancel mid-year, you keep access until your annual term ends.

We accept UPI, credit/debit cards, net banking, and wallets through Razorpay. All payments are processed securely with bank-level encryption. International cards are also accepted.

No. WhatsApp message costs are paid to Meta at their exact published India rates with 0% markup — unlike many competitors who add 20–25%. Meta bills your WhatsApp account directly at its published rates and we never take a cut of your messaging spend; we make our money on the platform subscription and modules, not your Meta bill.

Zero hidden fees. The price on your quote is the price you pay. No setup fees, no transaction fees on your sales, no markup on WhatsApp messages. Payment gateway fees (Razorpay, etc.) are paid directly to the gateway, not to us.

We may update pricing, plan structure, and usage limits as the product evolves. If a change increases the recurring fee of your current paid plan, we give at least 30 days’ notice; for any change that materially reduces an active plan’s limits we give reasonable advance notice. If you hold a locked-in or promotional price in writing, that subscription price is honoured for its stated term. Third-party pass-through charges (such as Meta’s WhatsApp message rates) and taxes follow the prevailing rates. Full details are in Section 6 of our Terms of Service.

We are built in India, for India. Our entire stack is optimized for Indian businesses — INR pricing, UPI payments, GST invoicing, Hindi support. We do not have expensive international overhead, so we pass those savings directly to you.

Your plan starts from the messaging core — inbox, broadcasts, campaigns, contacts and segmentation — customised to your use case and requirements; there are no fixed plans to choose between. Then add exactly what you need: AI Agents, the Chatbot module for automation and conversational flows, the sales CRM (pipelines, lead scoring and RFM), Click-to-WhatsApp ads, extra seats (per seat per month), extra template messages (in stackable packs), and industry modules such as a storefront, POS, hotel suite or loyalty. Every add-on is priced on request and itemised on your quote, so nothing forces a bigger plan just to unlock one, and you can request customisations of features, which we scope with you. You pay for what you switch on, and your bill grows with your business.

Every plan includes a monthly template-message allowance, sized to your agreed requirements, and every customer sends at the full rate Meta gives their number: 80 messages a second as standard, up to 1,000 once Meta upgrades it. Need more? An Extra template messages pack adds volume each month, is priced on request and stacks as many times as you like. Service replies inside the 24-hour customer window are charged by Meta at its utility rate from 1 October 2026, after the first 1,000 a month per business number, and are never counted against your plan allowance. The real cost of messaging is Meta's per-message charge, which you pay at Meta's published rate with 0% markup.

Seats are sized to what we agree for your business. Extra seats are sold per seat per month on any plan, priced on request — add or remove them from your billing settings whenever your team changes. Every member gets role-based access controls and an audit trail.

At full speed for every customer: the full rate Meta gives your number on its official Cloud API. That is 80 messages a second as standard, and up to 1,000 once Meta upgrades the number, which Meta does automatically once a business on its highest messaging tier reaches 100,000 or more people in 24 hours with a healthy quality rating. We never throttle a smaller customer. Some providers cap entry plans at around 40 messages a second, half the standard rate.

For broadcast messaging, automation and multi-agent support you need the WhatsApp Business API. We help you set this up at no extra cost during onboarding as part of your plan.

The same way as for everyone: the plan is customised and priced on your needs — message volume, team size, integrations (SSO/SAML is available as a customisation on request), data residency and SLA commitments, usually on an annual contract. Tell us about your scale through the quote form at the top of this page and we come back with a contract proposal.

Yes. Add modules, seats or volume anytime and get immediate access — we prorate the charge. Reductions take effect at your next billing date, and you keep current features until then.

We commit to a 99.5% monthly uptime target on our Core Services (web dashboard, public store, and the APIs needed to send/receive WhatsApp messages, place orders, and process payments). Service credits apply where your agreement includes them, if monthly uptime falls below the target (5% / 10% / 25% credits at the 99.0%, 95.0%, and sub-95% breakpoints), and larger businesses can add priority response targets to their contract. Full terms in our Service Level Agreement.

Use the quote form at the top of this page and tell us your use case and requirements: how many seats you need, roughly how many template messages you send a month, which modules you want switched on — AI Agents, Chatbot, CRM, commerce, hotel suite — and any feature you need customised. We come back with a monthly and an annual figure for a plan customised to your business, with every add-on itemised, and guided onboarding is included. There is no obligation, and the quote is the price you pay: 0% markup on Meta's message charges and no transaction fee on your sales.

Yes, and migration assistance is included on every plan at no extra cost. We help import your contacts, your approved message templates and your product catalog, so you go live without losing your history — on day one a specialist connects your number and guides your catalogue and contact import over email and chat, including catalogs and customer lists kept in Tally, Marg, Shopify or WooCommerce. Shopify and WooCommerce stores can also stay where they are and connect to WatEase directly, with products and orders kept in sync.

You do. Under Section 13 of our Terms of Service you retain all ownership rights to the data you upload, create or store on the platform. If you cancel, you can request an export of your data in a standard machine-readable format (CSV or JSON), and we keep it available for export for 30 days after your account ends. Cancellation terms follow your agreement and compliance requirements.

Every plan includes support by email and chat from a team based in India that answers in English and Hindi, Monday to Saturday from 9:30 AM to 7:30 PM IST, with a first reply typically within one business day. Larger businesses can add priority handling and a dedicated account manager, with response commitments written into your contract. Sales enquiries are answered the same business day, and a quote request gets a reply within one business day.

Our databases, files and backups are hosted in India, and WatEase is aligned with the Digital Personal Data Protection Act 2023 (DPDPA) consent requirements. We share data only with the service providers needed to run the service, each bound by a data processing agreement (DPA), and we never sell personal data. Every plan runs on Meta's official WhatsApp Business API with standard security and activity audit logs; role-based access, advanced audit logs and a choice of data residency (India or US) are added to your plan when your business needs them; SSO/SAML is available as a customisation on request. Payments are processed through Razorpay with bank-level encryption.

Yes. WatEase takes customisation requests: ask for a feature to work differently, a report, a workflow or an integration with a system you already run, and our team scopes it with you and adds it to your quote. Your plan and price are customised to your use case and requirements in the same way. SSO/SAML and CRM sync with HubSpot, Salesforce, Zoho CRM, Pipedrive or Freshsales are available as a customisation on request.

Sell, grow and run your business on WhatsApp. WatEase lets you sell in the chat with a catalogue, UPI checkout, GST billing and order updates; grow with broadcasts, automated journeys, Click-to-WhatsApp ads and revenue attribution that shows which campaign led to which order; and run every location, WhatsApp number and team from one shared inbox with roles, permissions and audit logs. It is built on Meta's official WhatsApp Business API, and WatEase is a Meta Tech Provider on the WhatsApp Business Platform.